Courtesy

What You Can Expect From Us

• We will treat you with courtesy and respect your cultural, religious and moral beliefs.
• We will aim to see you within 10 minutes of your appointment time. When we are running late, there is usually a good explanation.
• We will aim to offer an appointment with a doctor the same day, even for routine matters. It may take longer if you wish to see a doctor of your choice. A doctor will always be available to assess urgent problems by telephone. They will decide whether to give advice, suggest a surgery, attend a hospital or visit you at home.
• We will provide information about your health. You can bring a friend or relative to the consultation if you wish. You may see your medical records, but this is at the discretion of the GP. It may be necessary to withhold information thought harmful to you. Should you require a copy of any information from your notes the practice is at liberty to charge the statutory fee.
• We will provide a chaperone to be present during an examination with a GP or nurse if requested.
• We will refer you to a consultant acceptable to you whenever it is necessary.
• We will respect your confidentiality in matters relating to your health and will operate within the NHS confidentiality code of practice.
• We will comply with required health and safety regulations to provide a safe surgery environment
• We will deal with complaints promptly and objectively. Our aim would be to produce a positive outcome for all concerns.

What We Expect From You

• Please be courteous and polite when dealing with members of the practice team.
• Please inform us as soon as possible if you cannot attend an appointment. We need half an hours notice to fill your appointment slot. If you do not attend for 3 or more appointments within a 12 month period we reserve the right to remove you from our practice list.
• Please arrive promptly for your appointment as late arrivals may have to reschedule or, at the doctors discretion, wait until there is a free slot. An appointment should be for one person only.
• Please remember that an appointment should be for one person only. The doctors can usually help with one, or at the most two, problems in this time. If you know you have many problems to discuss with the doctor, please book a double appointment. Otherwise the doctor may ask you to book another appointment.
• Please don’t ask for other problems to be dealt with at the same time as a chronic disease management clinic. Make a separate appointment.
• Please do not assume that a consultation will result in a prescription or referral unless the doctor considers it necessary.
• Please request home visits by 10 am whenever possible. Home visits are for the truly homebound and for patients that the doctor feels are too ill to attend surgery or a hospital safely.
• Please supervise your young children whilst in the waiting areas and consulting rooms. Please keep them with you and do not let them wander off.