What You Can Expect From Us
 We will
treat you with courtesy and respect your cultural, religious and moral
beliefs.
We
will aim to see you within 10 minutes of your appointment time. When we
are running late, there is usually a good explanation.
We
will aim to offer an appointment with a doctor the same day, even for
routine matters. It may take longer if you wish to see a doctor of your
choice. A doctor will always be available to assess urgent problems by
telephone. They will decide whether to give advice, suggest a surgery,
attend a hospital or visit you at home.
We
will provide information about your health. You can bring a friend or
relative to the consultation if you wish. You may see your medical
records, but this is at the discretion of the GP. It may be necessary to
withhold information thought harmful to you. Should you require a copy
of any information from your notes the practice is at liberty to charge
the statutory fee.
We
will provide a chaperone to be present during an examination with
a GP or nurse if requested.
We
will refer you to a consultant acceptable to you whenever it is
necessary.
We
will respect your confidentiality in matters relating to your health and
will operate within the NHS confidentiality code of practice.
We
will comply with required health and safety regulations to provide a
safe surgery environment
We
will deal with complaints promptly and objectively. Our aim would be to
produce a positive outcome for all concerns.
What We Expect From You
Please
be courteous and polite when dealing with members of the practice team.
Please
inform us as soon as possible if you cannot attend an appointment. We
need half an hours notice to fill your appointment slot. If you do not
attend for 3 or more appointments within a 12 month period we reserve
the right to remove you from our practice list.
Please
arrive promptly for your appointment as late arrivals may have to
reschedule or, at the doctors discretion, wait until there is a free
slot. An appointment should be for one person only.
Please remember that an appointment should be for one person only. The
doctors can usually help with one, or at the most two, problems in this
time. If you know you have many problems to discuss with the
doctor, please book a double appointment. Otherwise the doctor may ask
you to book another appointment.
Please
don’t ask for other problems to be dealt with at the same time as a
chronic disease management clinic. Make a separate appointment.
Please
do not assume that a consultation will result in a prescription or
referral unless the doctor considers it necessary.
Please
request home visits by 10 am whenever possible. Home visits are for the
truly homebound and for patients that the doctor feels are too ill to
attend surgery or a hospital safely.
Please
supervise your young children whilst in the waiting areas and consulting
rooms. Please keep them with you and do not let them wander off.
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